FAQ

How can I contact the store owner?

Please email me at sales@yarncircus.com. This email address is only for inquiries about orders, not for other questions or business inquiries.

How much does shipping cost?

Shipping is calculated at checkout. It depends on the final weight of your package and the destination country. You can see the shipping total during checkout before finalizing your order. This cost does not include any customs or duty fees your country may charge. 

When will my order ship out/how long will it take?

All items are marked as pre-order since it can take up to two weeks for me to finish & package all orders. I do not have any shipping guarantees. 

How long does shipping take?

Once your order is in the mail, you should receive your package within these times:

USA: up to 1 month

I give a really long timeline because USPS is really backed up right now.

>> I have decided to put a pause on all International Orders due to country clousers and holds.

These are estimates, not guaranteed times. Due to COVID-19, these estimates are longer than usual since many packages are being delayed. Please wait until the times above have passed before inquiring about a missing package.

Can I track my order?

If there is tracking available for your order, the tracking information will be included in your shipping confirmation email. Sticker Orders do not have tracking since they are sent as lettermail to reduce shipping costs. All other orders, whether shipped first class or priority should have a USPS tracking number.

What if there is a problem with my order?

If I sent you the wrong item, the item arrived damaged, or there is another issue, please email me at sales@yarncircus.com and I will get a replacement sent out to you. Alternatively, you can get a refund, if you prefer. If the item fails to arrive a second time, I will simply refund the order. I will not send a package out a third time.

Can I combine orders?

I do not offer this option since Shopify does not have this feature. If you need to add another item to your order, you will have to cancel the first order and place a new one. Otherwise you will have two separate orders that will be shipped separately. 

An item I want is sold out. Is there any way to pre-order it for next time?

No, you will have to wait until the next store update, if that item is being made available again. I do have to discontinue older items as they lose popularity.